Thanks for reaching out to us! If you are experiencing issues with the handle not locking, please try the following steps in order to engage the locking mechanism in the handle. <br /><br />1) Extend the red handle halfway on the gray pole<br />2) Lock the handle at the halfway point<br />3) If the handle locks, unlock the handle and extend to the desired length<br />4) Lock at the desired length<br /><br />If you are experiencing an issue with the lower gray section, extend the lower extension out halfway and follow steps 2-4. <br /><br />If this does not work, please reach out to us at ocedar.com/contact-page so we can help further!

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Hi Linda, we appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

We&#39;re genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at https://ocedar.com/contact-page ❤️

Thank you for supporting O-Cedar! Happy cleaning ❤️

Thank you so much! We&#39;re thrilled to hear that the EasyWring can help make those chores easier! Happy cleaning!