Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

Thank you for your review Cory, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

Thank you for the review, we appreciate you! Thank you for choosing O-Cedar!😊

We’re so sorry! We're not happy unless you are, and we'd like to hear more about your experience. Please reach out to us at ocedar.com/contact-page for further assistance

Thank you for sharing Krystalina, we appreciate it. Indeed, make sure the water level does not go over the max line to avoid splashing!

Great gift idea, thank you for sharing!❤️

Hi Shelby! We're sorry to hear this. If you haven't yet, please reach out to us through the contact page on our website. We're happy to help.