Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

Thank you so much for your feedback Elaine! We appreciate it 💖

Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page. ❤️

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

We’re delighted to hear this! Thank you for sharing!

Hello Todd! Wow thanks for sharing and thank you for supporting O-Cedar!

Thank you for that review ! Once fully extended your handle should be 48 inches, if yours isn't fully extending to this length, please reach out to us on our website and we're happy to assist!

Thank you so much for that 5 star review! We always love to hear that we can make chores easier! Happy cleaning!!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page