We’re thrilled to hear about your experience! We hope your EasyWring system is a wonderful addition to your cleaning routine.

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for sharing and supporting O-Cedar! Happy cleaning ❤️

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Thank you for supporting O-Cedar! Happy cleanin❤️

Thank you for your review, we appreciate it! &#x1f60a;

Thank you for your kind words! We’re thrilled to hear that our product has made your cleaning routine easier and more efficient. Happy cleaning!

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Hi Cynthia, we are sad to hear you did not have the experienced we hoped for with your product. Your feedback will be shared with our team. If ever you need assistance, please reach out to us by submitting a contact form on our website. It would be our pleasure to help!