Thanks for reaching out to us! If you are experiencing issues with the handle not locking, please try the following steps in order to engage the locking mechanism in the handle. <br /><br />1) Extend the red handle halfway on the gray pole<br />2) Lock the handle at the halfway point<br />3) If the handle locks, unlock the handle and extend to the desired length<br />4) Lock at the desired length<br /><br />If you are experiencing an issue with the lower gray section, extend the lower extension out halfway and follow steps 2-4. <br /><br />If this does not work, please reach out to us at ocedar.com/contact-page so we can help further!

Hi! Our Spin Mop Systems are not produced with wheels, considering the possibility of tipping. We do not encourage any modified addition of wheels to the system.

Thank you for the review Hutch, we appreciate you! &#x1f60a; Thank you for choosing O-Cedar!

Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page with any questions!

Thank you for sharing your positive experience with our O-Cedar product!

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Hi Samantha, we&#39;re very sorry to hear that your experience with our product isn&#39;t what we strive for. Can you please send us a message at https://ocedar.com/contact-page so we can assist you with your concern and help provide a resolution for you, thanks!

That’s amazing! Thanks for taking the time to leave a review, we appreciate you!