We love to be helpful, Thank you so much for this great compliment.

Wow, your review made our day! We're so glad that our product has made a difference for you. It's feedback like yours that reminds us why we do what we do.

Your feedback is greatly appreciated! We're happy to have you as a part of our cleaning community.

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

That’s amazing! Thanks for taking the time to leave a review, we appreciate you!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We are sorry you are having issues with your order. We hope you can contact the retailer/seller’s customer care to get this resolved, as this needs to be resolved at the point of purchase.

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

Thank you for the review, please check out our website blog page and Use and Care section for some amazing resources and additional information :)

Wow thanks for sharing and thank you for your loyalty to O-Cedar!