We hope you can contact the retailer/seller’s customer care to get this resolved, as this needs to be resolved at the point of purchase.

We love to be helpful, Thank you so much for this great compliment.

We love to hear that! Thank you for sharing the love.

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

We’re glad our product is making life a little easier for you! Thanks for sharing!

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

Thank you for your review, be assured it will be shared and thank you for supporting O-Cedar!

Hi Barbara! For the moment, our Spin Mop Systems are not produced with wheels, considering the possibility of tipping however, we always share feedback!