We are sorry you are having issues with your order. We hope you can contact the retailer/seller’s customer care to get this resolved, as this needs to be resolved at the point of purchase.

Thank you for taking the time to leave us with such a wonderful review!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We appreciate you letting us know about this issue. Will you please send us a message at ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!

Hi Marsha, we apologize for the issue you&#39;re experiencing with the mop head and thank you for letting us know. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!