We’re sorry to hear that this happened. Here are a few steps that should help:<br />Hold the red handle in your right hand and the gray handle in your left.<br />Extend the handle halfway (not all the way), then turn the red handle away from you to lock it.<br />Next, extend the bottom gray section (closest to the base with the tread) halfway, then turn it toward you to lock it.<br />After that, you should be able to fully extend both sections into the locked position. If you’re still having trouble, please reach out to us here: https://ocedar.com/contact-page

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

It&#39;s wonderful to know our product exceeded your expectations. Thanks for sharing your experience!

We&#39;re sorry to hear you are experiencing an issue with your handle. When attaching the handle to the connector on the red triangle base, apply slight pressure while twisting. This will help the threading catch and connect properly. If this action is unable to solve your issue, please don&#39;t hesitate to contact us by filling out an inquiry on our website. We&#39;re here to help!