We’re thrilled to hear about your experience! We hope your EasyWring system is a wonderful addition to your cleaning routine.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

That’s amazing! Offering easy to use products is our main goal! Knowing EasyWring is helping out with those hardwood floors, is just a great compliment. Thanks for taking the time to leave a review, we appreciate you!

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

We appreciate you letting us know about this issue. Will you please send us a message at ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!