We appreciate you letting us know about this issue. Will you please send us a message at ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!

We apologize for this issue and would like to learn more. If you haven't already returned the product or reached out to our customer service team, please do. Please send us a message ocedar.com/contact-page. We are here to help!

Thank you for your glowing review! We’re thrilled to know that our product is making a difference in your cleaning routine. We appreciate your support and trust in O-Cedar!

We love to hear that the EasyWring system is the best mop system you have ever used! Thank you for sharing the love.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

The RinseClean Spin Mop offers a clean water rinse. The unique clean water tank and red flow valve features allow you to hold the clean water in a separate tank until you are ready to rinse the mop. Like rinsing a cloth under a faucet! When the mop is wrung out, the dirty water is then dumped to the bottom of the bucket, never mixing with the clean water. Please check out our website Use &amp; Care page for additional information and assistance, we&#39;re here for you!