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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
4 out of 5 stars
stars
4,742 ratings2,311 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (759)

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Showing 691-700 of 2,311 reviews
Sep 26, 2016
Reviewer name: Walter
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So Far so Good

Perfect size if you just need a little extra room for the family. Set up was easy, delivery was great and it is doing just what it is supposed to do.

Review from walmart.com
Helpful?52HMGDZ492XF40980104427
Apr 8, 2021
Reviewer name: Steve L
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Just the Right Size

We just needed a small freezer for those times we have a gathering (hopefully sometime in the near future) or we see that perfect sale and we want to stock up.It works very well and takes up little space being an upright.

Helpful?52HMGDZ492XF40980104427
Aug 3, 2022
Reviewer name: Mike
1 out of 5 stars
1 out of 5 stars review

Shut down within 48 hrs.

I purchased this freezer for my daughter and delivered it 60 miles to her, she transferred and purchased items to put into the freezer during the next 48 hours and it stopped working. Lost all the food- Sam's said bring it back (60 miles) and they would replace or reimburse the freezer. They do not want another one.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Mike, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jan 13, 2024
Reviewer name: Jo193948
1 out of 5 stars
1 out of 5 stars review

Freezer stopped working

We bought this freezer about 3 years ago. Just now stopped working. Luckily we noticed it in time otherwise we would have lost everything. If you want a freezer to last you years, do not buy this. We are now in the process of searching for a new freezer. This is an inexpensive freezer option, but thinking about the cost of everything stored in it that we almost lost, going cheap is not worth it.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Jo193948, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Jun 28, 2021
Reviewer name: DR
1 out of 5 stars
1 out of 5 stars review

Out Of The Box - It Doesn't Work

My food is RUINED. I have never had this happen to me in my life. It is horrible! Now I have to return this garbage back to the store. It's heavy and our condo is on the 2nd floor. I am so angry right now. Clearly there are no quality control standards set in place. They know it's bad and that is what upsets me the most. I was excited and didn't read the reviews. I saw 4 stars and thought it has to be decent. It should not show a 4 star rating. Packed all food inside only to find that everything has melted. All my ice cream bars are garbage now. Had to pay $50 for help to bring this home!!! Now pay $50 to bring it back!!!

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello DR, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jun 19, 2020
Reviewer name: Tee
1 out of 5 stars
1 out of 5 stars review

Junk - Not even a year old!

I bought this freezer 6 months ago & it has stopped working already. This is junk, I’ve had a deep freezer 20 years & it still works. Definitely, NOT IMPRESSED. And I’ve had so much “mess” trying to get it returned and or refunded. I do not want another one at all! When I come home & water is all over my hardwood floor definitely not impressed. Things definitely not made like they use too. Signed, Still trying to resolve this issue!

Helpful?52HMGDZ492XF40980104427
Jun 19, 2021
Reviewer name: AH29
1 out of 5 stars
1 out of 5 stars review

Freezer

Recently bought this freezer. Brought it home, unpacked it. Waited a few days before plugging it in to let everything settle. When I plugged it in a clear fluid drained out of the bottom. Didn't get cold. Unplugged it and waited a few days. Plugged it back in . I could hear the motor running , but didn't even get cold.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello AH29, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Apr 28, 2022
Reviewer name: Gold2
1 out of 5 stars
1 out of 5 stars review

I bought 2. Both broke in less than 18 months.

I bought two of these freezers. The first one broke in less than 6 months. The second one in less than 18 months. They just do not last. Two full freezers of ruined food. They are trash. DO NOT BUY THEM. I should have just bought more expensive freezers. With the amount of food I have had to throw out, I would have saved money by buying higher-quality freezers that don't break.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Gold2, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezers. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jun 19, 2021
Reviewer name: Mark
1 out of 5 stars
1 out of 5 stars review

Worst retail experience ever! Please do not buy..

Purchased this freezer from Sam's and some help me take it to my basement. Waited for the oil to settle in the compressor before plugging it into the AC. After the temperature reached 22 degrees we filled the freezer with solid frozen products. The next the morning i opened the freezer and found the products getting moist and soft. When I checked the temperature in was in the high 30s. I called Curtis International for some service and was told I would be emailed a questionnaire to fill out and after review by the warranty department someone would contact me within 72 hours. Curtis International is located in Canada and has on service facility or people in the states. So maybe within the 72 hours they could have granted me the right to return this defective freezer. Can you imagine what my frozen meat would have looked like after setting in the warm freezer for up to 72 hours. I had my friend help lug the freezer out of my basement and returned it to Sam's, who gladly refunded my money. I hope you are reading these reviews before you make this purchase. I made my mistake after I made this blunder.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Mark, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Mar 19, 2023
Reviewer name: Wendyjo2255
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love it

Works great

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Wendyjo2255. We are happy to hear you are enjoying your Thomson Upright Freezer.We hope to continue to be able to provide you and others with new and exciting products.