Based on your description, the honey is crystallizing. Rest assured, crystallization is the natural progression of 100% pure, raw & unfiltered honey. You can bring it back to liquid by placing our BPA-free bottle in a large bowl of very warm (but not boiling) water. Just let the bottle rest until the crystals begin to melt away. We’d still like to gather more product information and make this better for you. Please contact our customer care team at www.naturenates.com/contact/, and we’ll connect with you directly.