Hi, David — Thank you for reaching out to let us know about your experience. We are so sorry to find out that your platters did not perform to your expectations. We encourage you to reach out to a customer service representative if you'd like to share any additional feedback. Please email MyLife@mychinet.com or call 1-800-847-4129. Again, we thank you for bringing this to our attention and taking the time to share your thoughts. We hope that you'll still consider Chinet brand products for your get-togethers in the future.