Thank you for bringing this to our attention. We are so sorry to hear that you were not satisfied with your plates and would like to connect you with our customer service representative so we can make this right. If you'd like, please reach out to MyLife@mychinet.com or call 1-800-847-4129. Thank you.

Hi! First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.