Hi, Fred! First and foremost—we apologize, and we would like to make this right. As a Chinet® brand consumer, your thoughts on our products are greatly appreciated, and we are so sorry to hear they didn't stack up. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

Hi! That sounds like a party foul on our part. First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you for bringing this to our attention. Have a great day!