Hi! That sounds like a party foul on our part. First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you for bringing this to our attention, Kim. Have a great day!

Hi there - Thank you for reaching out to let us know about your experience. We encourage you to reach out to a customer service representative if you'd like to share any additional feedback. Please email MyLife@mychinet.com or call 1-800-847-4129. Again, we thank you for bringing this to our attention and taking the time to share your thoughts.

Thank you for bringing this to our attention, Barbara. We are so sorry about your plates and would like to connect you with our customer service representative to learn more. If you'd like, please reach out to MyLife@mychinet.com or call 1-800-847-4129. Thank you.