Thank you, Jill, for sharing that your Downy Ultra Infusions Liquid Fabric Conditioner, with CALM scent, has thickened. We're very sorry to learn about this, as our Quality Team works very hard to make sure every batch and bottle of Downy will only improve your garments. If the mixture is more like a gel than just thicker than usual, we agree, the conditioner was frozen on its way to you. Know we're here to help with this as best we can. Give us a call for further assistance at 1-800-688-7638. We're phone-side daily, starting at 9 AM, EST. During the week, phones are turned off at 6:00 PM, EST, on the weekends, 5:30 PM, EST.