We're very sorry you received our product in this condition, Francis. At Align, our products and packages go through many quality checks and we try our very best to ensure that each one reaches you in perfect condition. We're so sorry that wasn't the case, and we appreciate your letting us know this happened. Your satisfaction matters, and we’d like to gather more information to help with this. Please give our Align Team a call at 1-800-208-0112 from 9AM -- 6PM EST Monday–Friday.

We're sorry to hear this, Dale, and hope she's feeling better. We want to assure you that safety means the most to us, so Align Probiotic is tested to ensure it's safe to use as directed. When you have a little time, please reach out to us (800) 208-0112, so we can check in on your wife and get more information.