We're so sad to learn your Cascade Platinum ActionPacs container was broken, Linda. We're confident our friends at Sam's Club would like to learn about this and help you as much as possible. Give them a call at 1 (800) 746-7726.

Every time you use a Cascade Platinum ActionPac in your dishwasher, you should only be left with clean dishes, not dishes that are only half-cleaned. It could be that your dishwasher may not be running at the best temperature, or you're having a problem with your water flow. Be sure to run the water in your kitchen sink before starting your washer, as that'll make sure your temperature will be warm. We'd be happy to talk more with you about this, give us a call when you can at 1 (800) 765-5516, Mondays through Fridays, from 9 AM to 6 PM, EST.