Since the ActionPacs™ are formulated to start dissolving as soon as they come in contact with water, it sounds like they may have been exposed to moisture or humid conditions. This could have happened in shipping, handling, or in storage. The quality of our products is really important to us, so we’d like to learn more and help with this! Please give us a call at (800) 765-5516.

We always want you to be 100% satisfied with your purchase; it sounds like you weren't. We hope you'll give Sam's Club a jingle, and give them more details about this. They may be able to help. Dial 1 (888) 746-7726 at your convenience.