We aim to impress you with our Swiffer Dusters, so we're very sorry to learn of your disappointment. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

Please get in touch with the retailer directly in order to get the best assistance with this matter. You can give them a call at 1-888-746-7726.