We're sorry to hear that this was your experience, and please be assured that our Dusters do go through many quality check to ensure that you can use them with ease. We'll be sure to share your feedback with our team, and we'd be happy to help. We suggest making sure that the handle prongs are fully inserted into the sleeves on the Dusters, which can be found on the back of the duster cloth. We'd also like to learn more and gather some additional details for our team, so please give us a call at (800) 214-8734 when you have a moment.

We're sorry you didn't get the expected results with your Swiffer Duster Refill. Our products undergo many quality checks to ensure they arrive in perfect condition. For best results, fluff the duster before inserting it on the handle. So we can help you get back to Swiffering away, please call us at (800) 214-8734 Monday through Friday, from 9 AM to 6 PM EST.