We're at least happy to hear that you tried the product out, Mal. Though we wish it was a better experience. If you'd like we'd be happy to help you out with your Swiffer Duster, just call us at (800) 962-7524.

We're sorry to hear that you're feeling disappointed, Mary, since we can assure you that all our Dusters go through multiple quality checks to ensure that you can enjoy an easy yet effective clean with them. We'll be sure to share your thoughts with our team. It may be helpful to know that we offer our base Dusters (blue) and our Heavy Duty Dusters (yellow), and the Heavy Duty version does feature 50% more fibers. To get the best possible results, we suggest making sure that you fluff the fibers before attaching the duster cloth to the handle. We'd be happy to learn more about your experience, as well as answer any questions you may have. Please give us a call at (800) 214-8734 when you're able.

We're sorry to hear that you feel this way. We can assure you that we have strict quality checks in place to ensure our products reach you in the best possible condition, and a lot of thought has gone into their design. We'll be sure to let our team know how you feel, and we'd also like to learn more about your experience. When you're able, please give us a call at (800) 214-8734.