Greetings, Terry, thanks for connecting with Swiffer and sharing your experience with your Swiffer Duster Refill and Handle. Every Duster and Handle should be in the best condition possible when you receive them, however, their 'fluff' may need to be reinvigorated. Put an end of the Duster in each hand, and rapidly move your hands up and down, in opposite directions. By doing this, you'll notice the fingers on the cloth will poof out, increasing the surface area of the Duster, providing you with a great clean. Through fluffing, you can be confident you'll get the same look for the product that's on the box. Need more help? We've got you Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 214-8734.