This isn't the experience we'd like you to have, since our products are designed so that you can clean with ease. To enjoy the best results, we suggest making sure that both handle prongs are inserted all the way into the sleeves that are located on the back of the duster cloth. We hope this helps, and please give us a call at (800) 214-8734 if you'd like further assistance with this.

Veri, thank you so much for your feedback. We're sorry that this isn't quite the product you were looking for, and that you didn't get as much use out of each refill as you were expecting. Please call us at (800) 214-8734 so we can assist you further with this.

We're sorry to hear that you're feeling disappointed, Sandra, since our products go through many quality checks to ensure that you can enjoy great cleaning results. We'd also like to mention that we haven't made any recent changes to these Dusters. We do value feedback such as this, and we'll be sure to let our team know how you feel. We'd be happy to look into this further for you, so please give us a call at (800) 214-8734 when you have a moment.