This isn't the refreshing clean we'd expect, which is why we'd like to follow-up with you to gather as many details as possible for our Health and Wellness team. In the meantime, we do want to share that the active ingredient in Crest Pro-Health Rinse has been recognized as safe and effective by an FDA advisory panel, as the label meets current FDA standards. The temporary aftertaste, or change in the taste of food, that a small percentage of consumers might experience, typically goes away shortly after you stop using it. So we can learn more and help you rinse your way to a healthier smile with the right mouthwash for you, could you please give us a call at (800) 285-9139?

We're sorry this was your experience. Since safety is our top priority here at Crest, we can assure you that our products have been thoroughly evaluated to be safe when used as directed. Certain versions of our Crest Pro-Health Rinse contain cetylpyridinium chloride (CPC), an ingredient that not only helps to fight plaque and gingivitis, but also kills bacteria in the mouth. For a small percentage of people who use the product, after it kills germs in your mouth, those dead germs can collect on the tooth surface and create the appearance of brown stains. This is reversible and largely preventable. To help remove and prevent the discoloration, we recommend a tartar-control/whitening toothpaste, a power toothbrush, and flossing. Any remaining stains can be removed with dental cleaning. We'll be sure to share your comments with our team. We'd also like to gather some more details for our Safety Team, so please give us a call at (800) 285-9139 when you have a moment.

Please know that our products should only be used as directed. If you have any questions, please give us a call at (800) 285-9139.

Sri, we're so sorry to learn you've experienced swelling and throat pain, and hope your symptoms have improved. Please know, safety is our top priority, and we have many safety checks in place to ensure our products are safe when used as directed. Flavor oils, surfactants/foaming agents, tartar control agents, and abrasives all have some potential to cause irritation. While all of our products are safe and effective, some people may not tolerate a particular formulation. If irritation persists or becomes uncomfortable, please discontinue use and consult with your dentist. So we can learn more and help further, please call us at (800) 285-9139.

We're sorry to hear you didn't enjoy using our Pro-Health Advantage Multiprotection Mouthwash. Our products go through many quality checks to ensure they reach you in perfect condition, so we wouldn't expect to hear this. We want to learn more about your experience and share it with our Quality team. Please give us a call at 1(800) 285-9139.

We're sorry that a loyal Crest fan like you had this experience, as we can assure you that our mouthwashes go through many quality checks to ensure they reach you in the best possible condition. We'd also like to mention that we haven't made any recent changes to this product. We'll be passing this along to the rest of our team, and we'd also like to look into this further for you. When you have a chance, please give us a call at (800) 285-9139.

We're sorry to hear about your experience, Chris. Our Oral Rinses are clinically tested to provide you with a brilliant clean. When you have time please call us at 800 285-9139 so that our Quality Assurance Team can learn more, and see about finding the right product for you.