Please reach out to us at your earliest convenience about your Free & Gentle because we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-879-8433. Thank you, and we look forward to hearing from you.

Thank you for sharing your experience with us. We have many quality checks in place to ensure our Tide Fee & Gentle arrives to you in the perfect condition. We'd like to better understand your feedback, and would appreciate you giving us a call at (800) 879-8433. -The Tide Team

We're very sorry you're having this experience. We have many quality checks in place to ensure that your Tide is in great condition. This isn't something that we'd expect to hear especially since we haven't made any changes to our Tide Free & Gentle formula. We'd like to learn more about your experience and help you further. When you get a moment, could you phone us at (800) 879-8433.

We’re very sorry you’re unhappy with the scent of your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that scent preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'd like to suggest trying our Tide Free & Gentle version that is unscented, or our Tide Purclean which is also unscented and free of perfumes.