Thank you for your loyalty to Dawn. We truly appreciate your trust in our dish soap, and want to assure you that we expect you'll always be thrilled with your purchase. Our Quality Team assures us that every bottle of Dawn is made as expected, and any that’s not meeting our high standards is removed from the shipping line before it has a chance to head out to your local store. Dawn Platinum Dish Soap, with Fresh Rain scent has not had a scent change since 2022. While the name did change from "Refreshing Rain" to "Fresh Rain", you should still enjoy the same sensory experience with your dish soap. We'd like to talk more with you about this purchase, and make sure your bottle is as it should be. We hope you'll give us a call so we can best assist you. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Dial us up at 1 (800) 725-3296.

We're sorry to hear that you feel this way about the scent. A lot of thought goes into creating features that we think you'll like, though we certainly understand that preferences can vary. We'll make sure that your feedback is passed along. For a lighter scent, we suggest checking out our Dawn Free & Clear. We also offer our Dawn Free & Clear Fragrance-Free. You're always welcome to give us a call at (800) 725-3296 if there's anything more we can help you with.

We're sorry you aren't happy with the recent change in Original Scent. We know this transition and its potential impact on your experience with our product. We acknowledge that this is the first scent change for Dawn Original in over ten years, and we apologize for any inconvenience or dissatisfaction this may have caused. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver the best possible experience to our customers. We hope you'll try our Dawn E-Z Squeeze Free & Clear Fragrance-Free, which has all of Dawn's cleaning power and no added scent. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.