We're sorry you aren't happy with the recent change in Original Scent after many years of loyalty, Sheri. We know this transition and its potential impact on your experience with our product. We acknowledge that this is the first scent change for Dawn Original in over 10 years, and we apologize for any inconvenience or dissatisfaction this may have caused. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver our customers the best possible experience. Your feedback will be instrumental in guiding the Dawn Team as they continue to work on future innovations. We'd be happy to answer any questions or gather additional feedback. Please call us at (800) 725-3296 from 9 AM to 6 PM EST, Monday through Friday.

We're sorry to hear you've had this experience with our product. We want you to know our products are thoroughly evaluated to be safe when used as directed, so this is not something we'd expect to see. If you haven't already, we'd recommend you discontinue use of this product, and that you hold onto it in case we need to retrieve it for evaluation. We understand that there have been recent changes in the scent of Dawn Platinum, and would like to assure you that we understand the potential impact this may have on your experience. So we can learn more about this for our Safety Team, and so we can provide assistance, please give us a call at 1-800-725-3296.

We appreciate that you're usually a fan of Dawn, and are very sorry our Refreshing Rain Scent was more than you could stand. Extensive research and consumer testing goes into our products to create appealing features and superior cleaning ability. Because we realize that preferences can vary from person to person, we offer a variety of product versions and fragrances. Your loyalty is very important to us, and we’d like to gather some details of your experience, to further assist with this. Please give our Dawn Team a call at 1-800-725-3296 from 9AM -- 6PM EST Monday–Friday.

We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

Thank you, for sharing your thoughts and experience with your recent purchases of Dawn Platinum Dishwashing Liquid with Refreshing Rain. Our highest priority is for the safety of you and all in your household. Our Safety Team assures us that every bottle of Dawn Refreshing Rain is safe, when used as directed. Please stop using the bottle, and put it off to the side where it won't be used or tossed out. Then, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296. We hope to talk with you soon, so we can help.