We're sorry to hear that you and your family are having this experience, and we hope you're all feeling better. Since safety is at the heart of all we do here at Dawn, we can assure you that our products have been thoroughly evaluated to be safe when used as directed. We do recommend that you discontinue use of this product if this has been your experience. As well, we'd like to mention that we do put a lot of thought into creating features that we think you'll like, and we did make a slight perfume level increase to this scent in 2022. However, we do understand that preferences can vary, and we'll be sure to share your comments with our team. We'd also like to gather some more details for our Safety and Quality Teams, so please give us a call at (800) 725-3296 when you have a moment.

Thank you, Kelly, for reaching out to Dawn and sharing your thoughts regarding Dawn's recent scent change. The product you selected, Dawn Platinum Dish Soap with Refreshing Rain has not had a scent update since 2022. However, it did just go through a name change, dropping the "Re" but keeping the "Fresh". Your message seems to be pointing to our Dawn Ultra Original's recent scent update. As the first scent change in over 10 years, we understand you may be frustrated by this change. We did consult with teams of consumers, and the new "Clean Scent" was the one selected. Our Safety Team also reviewed everything in this product, making sure your safety is assured when the soap is used as directed. You may have a particular sensitivity, and we ask you to stop using this soap so you'll remain comfortable and safe. Give us a call for further assistance, it's our pleasure to do what we can to help. Our number is 1 (800) 725-3296. We're here from 9 AM to 6 PM, EST, Mondays through Fridays.

We understand that scent preferences vary from person to person, so we appreciate you taking the time to share your feedback, Chez. Your comments are taken very seriously, and we assure you they will be passed onto the rest of our team. In the meantime, it may help to know that we have a variety of scents if the Original no longer meets your needs, including an unscented version called Dawn Free and Clear, Unscented. Please give us a call at (800) 725-3296 so that we can help you find your new favorite product.

Thank you for sharing your feedback on our Dawn Platinum, Suzi. All of our products go through many checks to ensure they deliver the best results, so we appreciate you letting us know that wasn't the case for you. We know scent preferences are personal, and we're always looking to improve our products, so please give us a call at 1-800-725-3296 for assistance, and for us to gather some info for our Quality Team.

We appreciate you taking the time to share your feedback with us, Betty, and assure you that we're letting our team know what you think. We'd like to help you find another Dawn product that you enjoy the scent of, so when you have a minute please get in touch with us at (800) 688-7638.

Your long-time loyalty means a lot to us, Eddie, and we're very sorry to hear about your experience with our Fresh Rain scent. Quality and safety have always been at the forefront of everything we do, and while scent preferences will always vary from person to person, we would not expect you to have this reaction when using it as directed. This is because all of our products go through extensive testing to ensure safety with proper use. Your wellbeing means a lot to us, and we hope that you're feeling better. While you most likely did so already, please discontinue using the Dishwashing Soap to avoid any further irritation. This isn't something we take lightly, so we'd like to make a report to our Quality and Safety Team, make sure your voice is heard about the change, and try our best to make things right. Please give us a call (800) 725-3296.

Thank you for reaching out about the recent scent changes to Dawn. We value your trust in our dish soap and apologize that you’re not enjoying your current purchase. While there was a scent change for Dawn Ultra Original, the soap you’ve shared is our Dawn Platinum Fresh Rain, which used to be known as “Refreshing Rain”. Yes, there was a fragrance change for this dish soap, but it was in June 2022. Because of this, we're not sure which dish soap you're contacting us about. Whichever it is, please stop using it, as your safety is our priority. While our Safety Team assures us that all Dawn dish soaps can be used comfortably as directed, you may have a particular sensitivity to this version. Give us a call for more help with and to let us know how you’re feeling today. Try washing any surfaces that are keeping the scent with hot water and vinegar. If possible, soak it in this mixture, then rinse. We're here to help, and hope you'll give us an update by calling us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

There's nothing more important to us than your safety, and because all Dawn dish soaps are carefully crafted to work comfortably, we only expect you'll be happy and satisfied with every purchase. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. Based on what you've shared, we do recommend discontinuing use of the Dawn Platinum Dish Soap. We understand you've thrown out the bottle, but hope you'll give us a call so we can make sure you and your husband are feeling better today. We're here weekdays, from 9 AM to 6 PM, EST. Give us a call at 1 (800) 725-3296.

We're sorry to hear that this was your experience, and we hope that you're feeling better. Safety is our top priority here at Dawn, and we can assure you that our products have been thoroughly evaluated to be safe when used as directed. We'll be sure to share this with our team, and we do recommend that you discontinue use of this product, if you haven't already. We'd like to mention that we do offer a variety of scents here at Dawn, and you're welcome to give another version a try. So that we can learn more and gather some details for our Safety Team, please give us a call at (800) 725-3296 when you can.