Thank you for your review. We're very sorry to hear about your experience with Dawn Platinum, and we want to assure you that your health and safety is our top priority. With our many quality checks, every bottle of Dawn should meet our high quality standards of safety and effectiveness. Your loyalty and satisfaction matter to us, and we'd like the opportunity to help. Please give us a call at (800) 725-3296.

Thank you for reaching out about the recent scent changes to our Dawn Ultra Original. This is the first scent change for Dawn Original in over 10 years, and we're very sorry for your disappointment. The fragrance change of Dawn Ultra Original was implemented after receiving positive feedback during extensive testing with consumers. Please be assured that we value your feedback greatly and are sharing it with the rest of our Dawn Team. Consumer feedback is vital in helping us improve our products and ensuring that we deliver the best possible experience to our consumers; it’s also instrumental in guiding the Dawn Team as they continue to work on future innovations. If you're a fan of unscented products, we think you might love our Dawn E-Z Squeeze Free & Clear Fragrance-Free Dishwashing Soap. Thank you again for taking the time to share your feedback with us, and please feel free to give us a call at (800) 725-3296 for more help.

We're sorry to hear that this has been your experience, and we hope that you're doing well. We can assure you that our Dawn Platinum Fresh Rain has been thoroughly evaluated to be safe when used as directed. As well, it has gone through many quality checks to ensure that you can get the best possible results with the ease. We wouldn't expect Dawn to impart the product taste into dishes or food. However, if the soap isn't completely rinsed off, or if the dishes have become porous, it's possible. If certain items always pick up a flavor, they're probably worn to the point of being porous. We suggest not soaking porous items, but instead making sure that they're washed immediately and rinsed thoroughly. We'd also like to mention that while our Dawn Platinum Refreshing Rain was renamed to Dawn Platinum Fresh Rain, no scent change took place. We'll make sure to share your comments with our team, and we do recommend that you discontinue use of this particular product. For a lighter scent, we suggest checking out our Dawn Free & Clear. You also may be interested in our Dawn Free & Clear Fragrance-Free. So that we can learn more and gather some details for our Safety and Quality Teams, please give us a call at (800) 725-3296 when you're able.

We are sorry to hear you aren't enjoying the slight increase in perfume. We did have a formula upgrade in February 2022, but we wouldn't expect this to result from it. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can learn more about your experience, please call us at (800) 725-3296 when you have a moment.

We're sorry you aren't happy with the updated Refreshing Rain Scent, KC. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can learn more about your experience, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

Firstly, thank you so much for your many years of loyalty and support. We're so very sorry to hear you had this experience with your most recent bottle of Dawn Platinum Refreshing Rain. This isn't what we expect with our quality and safety checks when using it as directed, especially since we have not had a scent change with this product. Please discontinue using it. To get rid of the scent, please soak your dishes in hot water with some distilled white vinegar added to it. To prevent it from happening again, wash these dishes immediately and rinse them thoroughly. This isn't something we take lightly, so we'd like to make a detailed report to our Quality and Safety Teams and help. Please call us at (800) 725-3296.

The health and safety of our entire Dawn family is our top priority, and that includes your four-legged friends as well. We're very sorry to hear this and we hope that your dog is feeling better at this time, however we cannot recommend using any of our products as animal shampoo as we have not tested any of them for that purpose. We'd recommend speaking with your vet for the best options for fleas. Our team would like to learn more about your experience to help further, so please give us a call at (800) 725-3296.

Thanks for reaching out to Dawn and letting us know you're not a fan of Dawn Platinum Dish Soap with Fresh Rain Scent. We only want you to be happy and comfortable with your purchase, and do apologize that the fragrance of this bottle isn't working comfortably for you. Our Safety Team assures us that all who use Platinum with Fresh Rain scent, as directed, will be safe. However, you may have a unique sensitivity that requires you to stop using it. Please put the bottle in a safe spot in case you're asked to return it to us. We want to make sure you're feeling alright today, and hope you'll give us a call with an update. We'd also like to talk to you about our other Dawn dish soaps, to help you find a new favorite. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We understand that there have been recent changes in the scent of Dawn, and would like to assure you that we understand the potential impact this may have on your experience, as we send our products through many checks to ensure they provide the best results for you. So we can learn more about this to help our Quality Team improve our products in the future, and so we can provide assistance, please give us a call at 1-800-725-3296.