Thank you for sharing your feedback on our Dawn Platinum, Bob. All of our products go through many checks to ensure they deliver the best results, so we appreciate you letting us know that wasn't the case for you. We know scent preferences are personal, and we're always looking to improve our products, so please give us a call at 1-800-725-3296 for assistance, and for us to gather some info for our Quality Team.

Thank you for reaching out about the recent scent change to Dawn Ultra Original. We want to clear up some confusion regarding your Dawn Platinum with Refreshing Rain purchase, as the last scent change for this soap was in June, 2022. However, there was a name change to “Fresh Rain”, and this has led people to think this scent was recently changed, too. Overall, your happiness and safety are our goals, and your message makes us sad; we deeply apologize for your disappointment and irritation.. Our Safety Team assures us that all who use Dawn, regardless of the fragrance, should be safe and comfortable during use. It's possible you may have a particular sensitivity to these fragrances, and for your comfort and safety, we ask you to stop using both of these dish soaps. Your feedback will be shared with the rest of the Dawn Team, too.. We hope you’ll remember the thorough clean Dawn provides, and consider giving a different version of our products a try. In our Dawn Free & Clear Line, we have two options available. One is Fragrance Free and the other has a light Lemon scent. It would be our pleasure to help you give one of these dish soaps, or another one a try. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

Thanks for leaving your review, Judy. We greatly appreciate your longtime loyalty to Dawn Platinum and are very sorry to read about this experience you recently had. A lot of consumer research, plus quality and safety testing goes into our products, so we'll be sure to share your report with our Quality and Safety Teams. We'd love to help you while also gathering a few more details to pass along to our teams. Please call (800) 725-3296 when you get a free moment.

Your satisfaction means the world to us, and we want to assure you that our products are thoroughly tested to ensure they meet our quality standards. Every bottle of Dawn should deliver the same grease cleaning power you expect. We did have a formula update, but we wouldn't expect these results because of it. Please call us at (800) 725-3296 when you have a moment so we can learn more about your experience.

Your happiness is very important to us, Piper, and we're so sorry to learn you're not a fan of the recently updated fragrance of Dawn Ultra Original. Know your comment and hope that we'll return to the previous scent, will be forwarded to our R&D Team, so they understand your experience and use it to continue making Dawn dish soap better for everyone. At this time, we do not have plans to return to the previous scent, and we hope you'll give Dawn Free & Clear Fragrance Free a chance. We'd be happy to talk to you about this possible new favorite and help you pick it up. Please, give us a call any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We're very sorry you're having this experience. Please know that your health and safety are our primary concern, and we test our products to make sure they are safe when used as directed. We appreciate you letting us know how you feel about the scent of Dawn Platinum, and we'll make certain to forward it to the appropriate teams. In the meantime, we'd like to learn more about your experience for our Safety Team. When you get a moment, could you phone us at (800) 725-3296.

We're sorry you don't like the New Original Scent. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can learn more about your experience, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

This is not the experience we want you to have, and we appreciate your bringing it to our attention. Please be assured we are sharing this report with the rest of our team. We did have a formula update in February 2022, but we wouldn't expect this to result from it. We want to learn more about your experience, so when you have a moment, please call us at (800) 725-3296.

We're sorry to hear that this has been your experience, and we hope that you're feeling better. We can assure you that our Dawn Platinum Refreshing Rain/Fresh Rain has been thoroughly evaluated to be safe when used as directed. As well, our products go through many quality checks to ensure that you can get the best possible results with them, and we'd like to mention that a lack of suds doesn't mean that your dishes aren't getting a great clean. However, if you'd prefer to see more suds, we suggest using more dishwashing liquid if you have hard water. If you haven't already, we recommend that you discontinue use of our Dawn Platinum Refreshing Rain/Fresh Rain and give another Dawn version a try instead. Our Dawn Free & Clear features our lightest scent, and our Dawn Free & Clear Fragrance-Free is unscented. Your comments will be shared, and we'd also like to learn more and gather some additional details for our Safety and Quality Teams. When you have a moment, please give us a call at (800) 725-3296.