Beth, we certainly don't want a Dawn Fan to ever be unhappy, and we're sorry you're having this experience. It's not something that we'd expect with Dawn Platinum. Hard water, which contains a lot of dissolved minerals, is the number one cause of reduced effectiveness. If you live in a hard-water area, or you’re cleaning very greasy dishes, you may need to use more Dawn liquid. Please give us a call at (800) 725-3296 if we can help you further or if you have any questions.

One of the best features of Dawn dish soap is the fact that it works great as a laundry pretreater, Jeff. We always expect you to be in awe of the clean, stains only a memory, results. You can learn more about using Dawn for alternate uses here: https://dawn-dish.com/en-us/how-to Any other questions? It's our pleasure to talk with you further, call 1 (800) 725-3296. We're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST, call today.

This certainly isn't something we'd expect, so we're sorry to hear about your experience. Our products go through numerous quality checks to make sure they arrive in perfect condition. It sounds like you've already returned this bottle, but if there's any additional details you can provide, then please give us a call at (800) 725-3296.

We're sorry to hear you aren't a fan of the Refreshing Rain scent, and assure you that we're letting our team know your feedback. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

Thanks, Sophya, for reaching out and sharing your experience with Dawn Platinum Dishwashing Liquid Dish Soap, with Refreshing Rain scent. We do work very hard to create fragrances that will be loved by all; we're sorry to learn your nose isn't getting along with the intensified fragrance we implemented in February 2022. It would be our pleasure to talk further with you about this, give us a call at 1 (800) 725-3296 any Monday through Friday, from 9 AM to 6 PM, EST.