We're sad to hear this about one of our fan favs, Ben. Ultra Soft is should give you plush and thick feel, so we'd love to see this through and help. When you can, please give us a call to see what happened at (800) 777-1410. Talk soon!

It was a tough decision to give a slight decrease in the number of sheets on the roll, but this change has allowed us to improve the performance of Ultra Soft, so we're sad your TP felt this way. Please know we truly value your dedication, so we'll be sharing this with our team. We'd be happy to make this right for you, so please give us a call at (800) 777-1410.

Kimmy, If you're having troubles with your order from Sam's Club, please contact Sam's Club directly at 1-888-746-7726 for further information.

This certainly isn't the experience we'd like you to have, since our products do go through many quality checks to ensure that you can enjoy the go. It may be helpful to know that there can be one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We'd be happy to look into this further for you, so please give us a call at (800) 777-1410 when you have a chance.