We're very sorry this happened. We always suggest testing our Magic Eraser on an inconspicuous spot to ensure it will provide the results you're looking for. If you'd like to share more about your experience, please give us a call at (800) 867-2532 and we'll be happy to help.

We always want you to have a great cleaning experience with our Magic Erasers! It might be helpful to know that the product is designed to break down as it's used and for best results we recommend wetting the pad with water before use. We'd like to continue this conversation so we can find a way to help, please give us a call at (800) 867-2532 when you have time to chat.

We always expect our Magic Erasers to make cleaning a breeze for you, so we’re disappointed to hear this hasn’t been the case for you recently. While our erasers are designed to break down with use, how fast this happen depends on how rough the surfaces being cleaned are. It’s so important to us that you’re happy with your purchase, so we’d like the chance to gather a few more details. Could you please give us a call at (800) 248-1612 when you have a free minute to talk?

Quality is super important to me, and my team has done lots of testing to make sure my Magic Erasers are effective, so this isn't what I'd expect, Cheryl! Although it's normal for the eraser to break down slowly during use (like a pencil eraser), I wouldn't expect it to break, so I'd like to learn more to see how I can help. Just give my team a call at: (800) 248-1612 when you get a chance! - Mr. Clean