We appreciate your feedback, and are sorry to hear of your dissatisfaction. Please note that our Magic Eraser is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad.

We're glad you reached out to us about this and hope it helps to know, the Magic Erasers are designed to break down with use. The amount of pressure applied when using the eraser as well as how rough the surface can effect how long they last. We'd like to make sure you get the most our of each one, so when you have a chance, please reach out to us at (800) 248-1612.

The Magic Erasers have been designed to pick up scuff marks and dirt with ease. It may help keep in mind, heavy dirt and older dried-in stains may also take longer to remove. We'd like to get more information about the stain you're trying to remove and find the best way to help. When you have some down time, please reach out to us at (800) 867-2532.

We're very sorry you had that experience, sshan. Our Magic Erasers are designed to crumble as they are being used, much like a pencil eraser. To get the best results out of your Magic Eraser wet it with water before use and gently squeeze to remove the excess. Do not wring or twist the erasers. Don't use cleaning products with the Magic Eraser as it will case them to break down faster. If you do have any other questions, please feel free to call at (800) 248-1612.

We're sorry to hear that you weren't able to get the residue off with the Magic Eraser. For more textured surfaces we would recommend using our Extra Power version which is 50% stronger for heavy-duty cleaning. If you have any further comments, please give us a call at 866-908-1566.

We always expect you to have a great cleaning experience with our Magic Erasers, and we’d like to gather some more details so we can find the best way to help. Please give us a call at (800) 867-2532.

Our Magic Erasers are great for cleaning any porcelain that isn’t high-gloss, but won’t help with your drain. We’d like to learn more about your experience so we can help, please give us a call at (800) 248-1612.

We’re very sorry to hear you feel this way, we always want you to get a quality clean from our products. It may help to know our Magic Erasers are designed to compress and break down as they’re used, much like a pencil eraser does, but we expect them to last through their task. For best results, always make sure to thoroughly wet your Magic Eraser and gently squeeze out excess water before use. We’d like to learn more about what happened so we can help further, please give us a call at (800) 248-1612 and we can talk clean!

We're glad to hear we can help provide you with the cleaning magic you expect :)