We never want you to feel like you’ve wasted money on our products, and we’re sorry to hear you didn’t get the easy clean we expect from our Magic Erasers. Our erasers are designed to crumble and break down as they’re used, like a pencil eraser, but they should hold strong long enough to finish the job. For best results, please always make sure to thoroughly wet your Magic Eraser before use, and gently squeeze out the excess. We’d like to learn more about your experience so we can help further, please give us a call at (800) 248-1612!

Our Magic Erasers should be safe for cultured and natural granite, so we're incredibly sorry to hear about this, Liz! Please give us a call at (800) 867-2532 as we'd like to learn more about what happened.

We'd like to assure you that there has been no change to our Magic Erasers since January 2018 when we upgraded the design to make them more durable, so this is definitely not what we'd expect. Please give us a call at (800) 867-2532 as we'd like to learn more about this.

Our Magic Erasers should always reach you in perfect condition, so we definitely understand your disappointment. We’d like the chance to grab a couple more details from your box so we can find the best solution. Please give us a call at (800) 248-1612 when you have a minute to talk.

We're thrilled to hear the magical powers of our Erasers helped get your tub cleaner than it's been in years :)

While our Magic Erasers are designed to break down this use, we certainly wouldn’t expect it to happen this quickly. We recommend trying out our Bath Scrubbers, as they’re designed to tackle your toughest bathroom surfaces! Please give us a call at (800) 248-1612 if this is something you’d be interested in, or if there’s anything else we can do to help.

We're sorry to hear that the sponge was falling off of the mop, Nancy. Please give us a call at 1-800-343-3368 so we can help further.