We're sorry to hear that this has been your experience. We can assure you that our paper towels go through strict quality checks to ensure that it reaches you in the best possible condition, and we'd like to look into this further for you. When you're able, please give us a call at (800) 926-8689.

Every towel should be in tackling quality, so we're sad to hear they came this way. We assure you we have the same quality checks during the manufacturing processes, so we'd love to see where we missed the mark along the way. When you can, please give us a call to hear more and help at (800) 926-8689.

You should always get the best from the many quality checks we have in place, and we're sorry to hear this, Terri. We'd like to get more information to help, as well as share this with our Quality Team, so when you have a minute please reach out to us at (800) 926-8689.

Thank you so much for sharing your love of the Forever Roll, and know that it is a tough decision when we discontinue something. We are excited to test new ideas and sell new products to you when we have them. The good news is, the Mega Roll will fit on to the stand that you have. We’ll share with our team that you’d like to see it return, and you’re welcome to call us at (800) 926-8689 for any other feedback.

We appreciate your long-time Bounty loyalty and that you took the time to share your recent experience. A less than perfect package of Bounty should never arrive in consumers' hands. We have a lot of processes in place to ensure the quality of Bounty, but it sounds like this one is not up to standard. We apologize for this and would like to gather some information for our Quality Assurance Team as well as try to make this right for you. Please give us a call at (800) 926-8689.