We’re very sorry you’re unhappy with your purchase, and that you've been unable to locate your favorite full-sheet size. We're continually striving to find the right balance between ensuring superior value for consumers and operating our business sustainably for the long term. Bounty has seen substantial year-over year increases of commodity costs. We work to keep the prices as low as possible while still delivering the exceptional quality our consumers expect from us. Our full-size sheets are still available and if you're not seeing them at your favorite retailer, we suggest asking to speak to a manager to see if they would carry them for you. We also have a Where To Buy section that can be used for specific versions of our products under or Shop tab. If you'd like additional help please feel free to contact us via 1 (800) 926-8689.

Your loyalty over the last 20 years is extremely appreciated, and please know we never want to leave a fan like yourself feeling disappointed. We recently upgraded our paper towel to have a thicker feel and trap & lock messes faster, so we're sorry to hear you're unhappy with this change. Our products go through many quality checks to make sure they perform as expected, so we'd like to learn more to share with our Quality Team and help with this. Please give us a call at (800) 926-8689.

We improved the “trap & lock” absorbency of our paper towel and designed a thicker, bulkier or more substantial cloth without sacrificing flexibility, so we're certainly sorry to hear a loyal fan like yourself is unhappy with this change. When we design our products, we do extensive research and consumer testing to create features that we think you'll love. We know that preferences can vary from person to person, though, and since we always take consumer feedback into account when making changes or designing future products, we'll be sure to share your comments on this with the rest of our team. Your satisfaction means everything to us, so if there's anything else we can do for you, then we hope you'll give us a call at (800) 926-8689.

Yikes, thanks for leaving your review. We're very sorry to learn about your recent experience with Bounty Select-A-Size. Please know that we rigorously evaluate our paper towels to ensure top quality and performance, so your feedback is taken seriously and will be shared with our Quality Assurance Team. If you wouldn't mind giving us a call at (800) 926-8689, we'd like to gather some additional details and help you out!

We appreciate you being part of our Bounty family, Gaby, and so we have many quality checks to ensure you always get the best. We'd like to reassure you that we're still the paper towel you can rely on, as well as getting more information for our Quality Team, so when you have time please reach out to us at (800) 926-8689.

Our goal is to ensure you always get the quicker picker upper, so we're sorry to hear this. When you have a little time, please reach out to us at (800) 926-8689, so we can get more information to help, as well as for our Quality Team.

We're sorry to hear the last few packages you've received haven't been up to either of our standards, Beverly. We have many quality checks in place to make sure every product reaches you in perfect condition. Our sheets are designed to be torn at the perforation line, but we'll certainly share the change in what you've experienced in tearing sheets in half as well. In 2023, we upgraded our paper towels to improve their absorbency and clothlike look & texture to enable messes to be picked up more quickly & completely. We'd really like to roll into this further. Kindly give us a call at 1 (800) 926 8689 M-F 9AM-6PM EST.

We're sorry to hear this, Bob! Be assured this is not typical, and we'd like a chance to look into this further. We apologize for this experience with our paper towels, and our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards, and we're implementing immediate interventions to address product quality outages and corrective actions with the highest urgency. We take your feedback seriously and appreciate you letting us know this happened, and we want to offer you appeasement to make this right and have Quality Assurance review your details. Please call us at 1-800-926-8689, M-F, 9 AM to 6 PM EST, to discuss this further.

This isn't the experience we'd expect from the many quality checks, and we're sorry to hear this. We'd like to reassure you that we're still the quicker picker upper you can rely on, as well as get more information for our Quality Team, so when you have a chance, please reach out to us at (800) 926-8689.