I'll add my voice to the folks who are unhappy about the current quality of Bounty paper towels. When I first used the new package I thought I'd bought the wrong thing they were so inferior to how they used to be. I was willing to pay more for the higher quality, but this formulation is no better than store brands, so this will be my last package of Bounty, sadly, as I've been using them for decades. But it makes no sense to pay extra for the name now that the towels are store-brand quality. There is no need to tell everyone to call customer service - everyone is telling you here in these reviews that they are unhappy with the change in quality. Please let us know if you return to your former formulation and I will gladly return as a customer.

I have used Bounty for several years. I loved the Select A Size. The longer ones are just not as confidants for me. We had some of the shorter ones tucked away in our camper and we noticed how much nicer that size is. Got home and we're back to the 'new, longer' size. I guess with the new size, people use more and you sell more. I'll have to check around and see if another company makes the smaller size because it just works better for us and is less for us. Disappointing.

Your full sheet paper towels in the larger packs have been hard to find. I finally was able to buy them and have to agree with a previous review on what happened to the quality of the item. It is no longer as soft or as absorbent. I'm really disappointed! What happened to your manufacturing process and quality control?

Some time during this pandemic year, Bounty quality (when I could find it on the shelves in NYC area) has gotten so poor that I won't buy it again until I can be assured it is back to normal. It makes no sense to pay premium prices for a product that is almost unrecognizable now. The texture is hard and harsh (not even close to the soft feel I am used to), it is thin, absorbency is much reduced. One clear indicator of a change in manufacture is that the embossing pattern is different than before, and the newer embossing also varies,. Also, some tubes are soft and easily squashed. And some rolls seem to leave a strange white residue on hands or fabric, particularly when the double layers separate. A month or or two ago I called the Bounty support number at P&G and the support person seemed to be totally unaware of the hundreds (certainly more like thousands) of complaints about recent Bounty quality decline out there online. If P&G does not care enough about their Q&A, brand quality, and reputation to keep up with comments and complaints out there, and take complaints seriously, they should be ashamed. Those that care enough to complain speak for many hundreds or thousands more that don't take the time to write or call. We want our old, dependable, comfortable, helpful Bounty back (*not* speaking about B Essentials). Btw, if these issues are related to pandemic or other manufacturing, supply, materials problems, we out here will understand that, but we want the issues acknowledged, explained, and a timeline for return to normalcy. Just don't tell us we don't know our own, real experiences with your product. We know the changes we see, feel, experience are real. Don't insult us by insisting nothing has changed. We know, see, feel that it has.

What has happened to the quality of your napkins? The last two packages I have purchased have been so thin I can practically see through them!! You pick up one napkin and the next napkin sticks to it and lifts too. I have been a faithful Bounty customer for years, now, I must find a new napkin. I hope you don't plan on changing your paper towels, too.

So disappointed with the obvious changes in bounty paper towels. No longer the same quality and not worth the price. I think they are skipping a few layers in a classic shrinkflation move. Wouldn't have purchased 2 big packages recently had I realized.

After reading the reviews I realized I wasn't the only one, and I am not imagining things! The last pack I bought were WAY thinner and less absorbent than usual. There was a clear difference in quality than I am used to with Bounty. I am about to buy another big package and see if it was a one off thing, but it looks like it unfortunately was not a one time thing. Y'all better figure it out and get it fixed or I can imagine you will lose alot of business. I can pay far less for HEB brand and get the same quality.

I thought my husband accidentally bought a store brand paper towel, but was shocked when I realized it was Bounty's new triple ply select a size that we always buy. Good heavens… the Bounty paper towels are now very coarse, scratchy and worst of all THIN! They are less absorbent. A tissue would work better! Please, please change it back! We've been buying Bounty for decades, but I would be hesitant to buy it again if the quality does not improve. I called Bounty's 800 number to leave feedback also.

I echo what everyone seems to be saying the quality has changed. You may have made changes for absorbency and other features, but you missed the mark if you've adversely impacted other things which are important to customers. Please take it back to the drawing board and address the texture and quality while retaining or improving the absorbency. Also, during the pandemic, the prints disappeared. I get it. Prints are back, but they are lame. There used to be much nicer prints, including seasonal designs, flowers, etc. The prints were a happy bonus when I had to clean up a mess. The prints now are disappointing.

I'm very unhappy with the paper towels that I have been getting lately. You must have changed something. They are not as smooth and absorbent as they used to be. I prefer the full size towel but that is harder to find. I also like the prints the best but again, hard to find. Before draining Fried foods were easy but the towels just aren't as absorbent and the texture isn't good. I would really like my old towels back.