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Extremely Disappointed in Bounty product
We have been buying Bounty select-a-size for years and have always been pleased with the product. However, our recent purchase of Bounty 10=30 Triples select-a-size 10-pack was extremely disappointing. The paper towels seem to be single-ply and they tear into pieces very easily when you pull one off of the roll; this has never happened before. Also, they fall apart very easily when you use them to wipe up messes. Again, this has never happened to us previously. Hopefully, this will not happen again or we may be switching brands of paper towels.
Thank you for sharing your experience with our Bounty Select-A-Size, Keith. We want you to know that all of our products go through many checks to ensure they deliver the best results for you, so we appreciate you letting us know about this. We'd like to learn more about the issue for our Quality Team, and provide assistance, so please give us a call at 1-800-926-8689.
Change in product 09/03/2022
I have been using bounty paper towels forever the product has been great untill my last purchase the paper towels are now super thin very rough and not absorbent at all I have been paying a premium price to buy the paper towel product that I liked unfortunately I will have to change to a different product since the quality has dropped so suddenly and the price of the towels has probably increased rather than came down with the lesser product very disappointing the packaging all the same no info saying they changed the towels but they are about the quality of the bounty basic now but I buy the regular because I do not like the quality of the bounty basic either very very sad
Your satisfaction is important to us, Ed, and we're saddened to learn your recent pack must have slipped past our Quality Team. From what you're describing, we're confident they'd have pulled them from the shipping line. They're very engaged in our factories, making sure only rolls that meet our standards head out to stores near you. We want to help keep you a loyal Bounty user; please, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689, we hope you call soon, so we can quickly get you back to the rolls you love.
Terrible "Upgrade!"
I've been using Bounty over 20 years, they were the best. These new Bounty paper towels are horrible! I've used store brand paper towels more sturdy than this new product. If you're going to use inferior materials, you need to lower your price to match the quality! What a disappointment!
We can't tell you enough how much we appreciate your over 20 years of loyalty! You should always get the very best from the many quality checks we have in place, so we're just as disappointed to hear that hasn't been the case. When you have a chance, please reach out to us at (800) 926-8689, so we can grab more information to help.
Triple rolls not perforated all the way
I have used Bounty Paper towels for years and loved them. But the rolls in the last 3 packs of 8-pack triple roll select-a-size white towels are not perforated all the way between sheets and the towels just shred as I try to tear one off. I went to a different store to buy the third pack after this happened with the first 2 packs, but it is still a problem with this third pack. What has happened to the quality?
As someone who has used our paper towels for so many years, it pains us to hear about this. A less than perfect package of Bounty should never arrive in in our fans hands, let alone 3 packs. This isn't what we expect, so we appreciate you sharing this in your review. We'd like to make a report to our team and help you, so when you have a moment, please call us at (800) 926-8689.
different paper towels...what happened?
Bought a 12 pack about 3 months ago and disappointed that this batch feel thin, scratchy and cheap. Believing it to be an anomaly, we since bought 2 more 12 packs....and they are the same cheap, thin and scratchy that was in the first pack we bought. I'm reading the other recent reviews of the same thing. P&G responses refer to each one as a singular instance. It's pretty obvious P&G changed something recently and that something is for the worse. I can't pay the "Bounty" premium for a non-Bounty product. Currently looking for other options.....we miss the old Bounty
Changed for the worse. No longer worth the extra cost.
I just have to laugh reading these replies from Bounty, such as this: "We'd like to mention that in February 2023, we upgraded our paper towels so that they deliver improved absorbency. They have a clothlike look and texture to enable messes to be picked up more quickly & completely." In fact, this package I have just bought (in March) shows the exact opposite. These towels used to be soft, absorbent, sturdy, and even reusable--as in while cleaning a big mess, you could ring them out (even rinse them) and keep using them. Now they are stiff, rough paper... not "cloth-like" in the least. A long time ago, I tried out the "Essentials" in place of the Select-A-Size. I didn't like them and decided to keep spending the extra money to have a nicer paper towel that worked so well. It was worth the extra cost. What you have sold me this time is worse than the Essentials used to be, which makes me wonder what you have done to those at this point in time. Come on now. I've used this brand for decades, even when finances were extremely tight, and you've lost me.
Thank you for contacting us. We apologize for this experience with our paper towel. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. Regarding the prices of our paper products, they are based on multiple factors. We work to keep the prices as low as possible while still delivering the exceptional quality our consumers expect from Bounty to clean up even the toughest messes. We appreciate that you shared this and we want to offer you appeasement to make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday.
Change in Paper Towel was AWFUL decision
I thought my husband accidentally bought a store brand paper towel, but was shocked when I realized it was Bounty's new triple ply select a size that we always buy. Good heavens… the Bounty paper towels are now very coarse, scratchy and worst of all THIN! They are less absorbent. A tissue would work better! Please, please change it back! We've been buying Bounty for decades, but I would be hesitant to buy it again if the quality does not improve. I called Bounty's 800 number to leave feedback also.
We understand the frustrations of loyal consumers like you, Suz, as this is not typical for your towels to not be up to Bounty standards. Your feedback is extremely valuable to us, and we're passing this report to the Quality Assurance Team to research what happened with this batch. We try our best to ensure each sheet is of the Bounty Quality you love and trust by performing many tests and quality checks during manufacturing, and it's disheartening to know some rolled away that makes you feel less confident in your favorite brand. Our Bounty Towels were upgraded to deliver an improved absorbency and clothlike look and texture to enhance your quicker, picker-upper experience, but we fully expect the quality to remain the same. We're so sorry this wasn't the case for you. Hearing from users like you helps us to identify and fix these errors, so we'd love an opportunity to make this right. Please call us at 1-800-926-8689, M-F, 9 am to 6 pm EST, when you can, so we can review your Bounty purchase.
Usually the best paper towel
We've been buying select-a-size Bounty paper towels for year. Love the usability. But perforation quality has recently (2021) gone down, making the select size option almost worthless as it doesn't tear correctly. However, that will not stop us from being loyal customers.
Disappointed
I am a loyal user of bounty paper towels. I use almost 2 rolls a day, for years so you can't fool me!!! They are thinner, have more “lint” and not the “quicker picker upper” they always were. I have to use twice the amount and am rethinking my paper towels. Friends and family have agreed with me so something needs to be revisited
Thank you so much for the commitment and loyalty you hold to Bounty, Rudysha. We're sorry you're not getting the product both of us expect, as every mess in which you find yourself should cleanly, easily, and completely disappear. It may be helpful to know we're at our phones Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689, call soon, so we can turn this experience around.
1/2 size sheets don't cut it
I got on the bounty website so I could order FULL size bounty sheets in a double roll, I use them for my cleaning business. The 1/2 size sheets don't get the job done. I'm disappointed that I'm unable to buy paper towels from the company on their own site and was directed to a "near by" store that might possibly have the product I'm interested in. The "near by" store was a two hour drive away. I like the full sheet double roll because it fits in my cleaning caddy, Having a full sheet means I only need one sheet to wipe down the counters and sink and one for the toilet. I have had to use two 1/2 sheets on occasionally, but the perforated sheets separate while using and they become a pain to use. I guess I'm going to have to switch brands and go with my second choice of paper towel, one the stores carry full sheets for, Viva.
We're so sorry you didn't get the expected results and couldn't find the Bounty you wanted. Although we have many processes in place to ensure the quality of Bounty, we do understand that occasionally a roll not meeting our standards can sneak out. We are sorry if this is one of those times. You can be assured we are sharing your message with the rest of our Team. So we can help you further, please call us at (800) 926-8689 Monday through Friday, from 9 AM to 6 PM EST.