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Customer ratings & reviews for
Bounty Paper Towels, White, 12 Rolls = 30 Regular Rolls
4.5 out of 5 stars
stars9,418 ratings8,868 reviews
  1. 5 stars77% (7,282)
  2. 4 stars9% (828)
  3. 3 stars4% (341)
  4. 2 stars3% (322)
  5. 1 star7% (645)
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Showing 201-210 of 8,868 reviews
Aug 8, 2023
Beverly0807
5 out of 5 stars review

The best paper towels ever

After trying other brands, I settled on Bounty and have never bought another brand. Absorbent, strong and can be rinsed out (depending on what it was used for) and re-used. On several occasions, I left a towel in my jeans pocket and washed the jeans. When I pulled the jeans out of the washer, the towel was still completely intact! That's a strong paper towel!

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
Mar 25, 2022
Umar
2 out of 5 stars review

Substandard product

I have been using Bounty for many years and I have recently noticed a change in the quality of the product. The sheets are thinner and weaker and they tear easily across the sheet instead of breaking along the perforated edges as the older product. Something definitely has changed in the manufacturing process as the product has deteriorated in quality. How unfortunate, but I hope you find this feedback helpful, as intended. Regards Umar

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Umar, we appreciate you taking the time to leave your review. We value your feedback, and take consumer input, just like yours, into account when we make changes or improvements to the products. If you have any questions, or if we can help you further please give us a call at 800-926-8689.

Mar 9, 2023
SRSB
1 out of 5 stars review

Agree with everyone else

I'll add my voice to the folks who are unhappy about the current quality of Bounty paper towels. When I first used the new package I thought I'd bought the wrong thing they were so inferior to how they used to be. I was willing to pay more for the higher quality, but this formulation is no better than store brands, so this will be my last package of Bounty, sadly, as I've been using them for decades. But it makes no sense to pay extra for the name now that the towels are store-brand quality. There is no need to tell everyone to call customer service - everyone is telling you here in these reviews that they are unhappy with the change in quality. Please let us know if you return to your former formulation and I will gladly return as a customer.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Bounty Team

Having you as part of our Bounty family for so long means a lot to us, and so we have a number of quality checks to ensure you get the best. Giving us a call helps us share the information needed to share your experience with our Quality Team, so we can continue to bring you the paper towel you've loved for so long. When you have some time, please reach out to us at (800) 926-8689.

Sep 6, 2023
MaxieMax
1 out of 5 stars review

Post Covid Quality

I have been a Bounty lover for 2 decades. I stockpiled the product at the onset of the pandemic. I have slowly begun replenishing my supply and I am fortunate not to have purchased too many. The turn-in quality caught me by surprise. I used to wash my dishes and then clean my counters with the same Bounty sheet. I have noticed that the sheet has already begun disintegrating before I'm done washing 6 small items. I am switching to another brand to give them a chance. I'm saddened to go but with the cost increase and quality decrease, I can no longer afford wasteful spending :(

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Customer Care

We certainly appreciate your loyalty to Bounty over the years, and we're sorry to hear that you feel this way. We can assure you that our paper towels go through strict quality checks to ensure that they reach you in the best possible condition. We'd like to mention that in February 2023, we upgraded our paper towels so that they deliver improved absorbency. They have a clothlike look and texture to enable messes to be picked up more quickly & completely. We'll be sure to share your feedback with the rest of our team, and we'd also like to learn more about your experience. When you have a chance, please give us a call at (800) 926-8689.

Mar 28, 2023
Bees
1 out of 5 stars review

Don't take customer loyalty for granted

The new version of Bounty Towels is so different that I had to double check the packing to be sure I bought the Bounty brand that I have used for decades. The towels are stiff like cheap towels and are not absorbent. Shame on you, Bounty Towels. You have lost a loyal customer.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Your loyalty means the world to us, and we're so sorry that you were displeased with your recent Bounty experience. Quality is at the heart of what we do, and we put our paper towel rolls through tons of consumer testing and quality checks to ensure perfect condition and performance. We're so sorry that this wasn't the case with your latest purchase. We'd love to try to win you back and make this experience up to you. Please give us a call at 1-800-566-7252 (M-F 9AM-6PM EST) when you have a chance.

Jan 25, 2023
Long time user no more
1 out of 5 stars review

The 'upgrade' is not

Like the many reviewers have noted, despite your claims of 'upgrade', your customers don't regard it as a success. Thinner, rougher, more linty and, despite your annoyingly repeated claim, they are, in MY household) NOT more absorbent, so it is really irrelevant what your results in your lab are telling you. And just want to note that at the top of this very website, you are featuring pictures if the OLD Bounty, with the diamond quilting. Looks very deceptive. Shame on you!

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Bounty Team

Your satisfaction means the absolute most to us, so we have a number of quality checks to ensure you get the best. We're sorry to hear that hasn't been the case recently, and we'd like to reassure you that we're still the quicker picker upper you can rely on, as well as get more information for our Quality Team. When you have a little time, please reach out to us at (800) 926-8689.

Mar 11, 2022
mayme
1 out of 5 stars review

Quality Went Downhill

Like others here, I've been using Bounty for years but over the past year or so quality has gone downhill. Sheets are thinner, rougher, weaker! I can put my finger right through a wet towel without even trying whereas before they were so strong they were almost like a piece of cloth. Even the embossing of the word "Bounty" is more superficial and not as deep as it was. I came across an old roll that was tucked away and when you compare the sheets the difference is obvious. Why bother paying more when I can get another brand for less with the same quality as Bounty is now.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

We certainly appreciate the great loyalty you've shown Bounty over the years, and we're sorry to hear that this has been your experience. We can assure you we have many quality checks in place to ensure that you can enjoy the best possible results with our paper towels, and we'll be sure to let our team know how you feel. We did upgrade our paper towels in February 2021, and this was to make them so that they can trap and lock messes faster than ever before. As well, we changed the emboss. We'd be happy to learn more, so please give us a call at (800) 926-8689 when you have a chance.

Jan 29, 2023
BringBackBounty
1 out of 5 stars review

The New Coke of Paper Towels

You can give me all the data you want on how absorbent these new towels are, we touch these with our hands, dry our hands, etc. The feeling of these new towels are horrible. Let's hope that like Coca-Cola, that the folks at Proctor and Gamble realize this was a bad decision and bring back “Bounty Classic”. The folks in R&D and Marketing should get a big black eye over this one.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

We're sorry to hear you're unhappy with our paper towel change, but we truly appreciate you taking the time to share your feedback. Your comments are taken very seriously, and we assure you they will be passed onto the rest of our team. Please don't hesitate to give us a call at (800) 926-8689 if there's anything else we can do for you. We're always more than happy to help.

Sep 2, 2022
Dr Bounty User Engineer
2 out of 5 stars review

Loyal Bounty Customer disappointed in new pattern and texture

I've only purchase and use Bounty for my paper towels. Not only were they durable, but also soft enough for the paper towels to be used in many different applications. This recent change to the patter and texture made me go onto this website and write a review. I have not written a review good or bad for anything (product or a restaurant, etc.) in over a decade. Please change Bounty to how it was before with the original pattern and texture. Performance was perfect for many uses cases. While this new pattern/texture may have improved performance in some cases, it limits how expansive Bounty can be used for many applications. About me: I have a sweatshirt with a Bounty graphic logo on it because I loved Bounty so much, and I also have a Ph.D in engineering. Please change it back.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
Mar 2, 2023
Goodbye Forever Bounty
1 out of 5 stars review

Worse than prison towels

The new bounty is worse than new coke, crystal pepsi, movie pass, and pepsi blue rolled all into one. This product change is terrible. They smell. They are more useless than the brown flat public school sand paper that was passed off as paper towels. I have always used bounty until today. I am literally setting these things on fire and switching to Viva today. I will be searching for a new quality product not made by Procter & Gamble.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Bounty Team

Your satisfaction means the most to us, so we're sorry to hear you didn't have the experience we expect from the many quality checks we have in place. We'd like to reassure you that Bounty is still the quicker picker upper you can rely on, as well as get more information for our Quality Team, so when you have time please reach out to us at (800) 926-8689.