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Customer ratings & reviews for
Bounty Paper Towels, White, 12 Rolls = 30 Regular Rolls
4.5 out of 5 stars
stars9,418 ratings8,868 reviews
  1. 5 stars77% (7,282)
  2. 4 stars9% (828)
  3. 3 stars4% (341)
  4. 2 stars3% (322)
  5. 1 star7% (645)
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Showing 171-180 of 8,868 reviews
Nov 3, 2022
TimF
2 out of 5 stars review

different paper towels...what happened?

Bought a 12 pack about 3 months ago and disappointed that this batch feel thin, scratchy and cheap. Believing it to be an anomaly, we since bought 2 more 12 packs....and they are the same cheap, thin and scratchy that was in the first pack we bought. I'm reading the other recent reviews of the same thing. P&G responses refer to each one as a singular instance. It's pretty obvious P&G changed something recently and that something is for the worse. I can't pay the "Bounty" premium for a non-Bounty product. Currently looking for other options.....we miss the old Bounty

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
Jan 17, 2022
Ana 1
1 out of 5 stars review

They're now thinner

I'm not sure why but the bounty paper towels that I have known since I was a little girl are no longer the same quality. Just opened a pack and they are thinner and feel cheaper quality also the feel is not as soft. So upset and disappointed right now.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Ana, the last thing we want is to let a loyal fan like you down. We appreciate your many years of loyalty, so rest assured that we’re sharing how you feel about our Bounty Select-A-Size Sheets with our Quality Assurance Team. Please know that we have strict quality controls so our products are made to be durable and strong, but also designed to be biodegradable so not designed to have a long life. We’d love to hear more about your recent experience, so please feel free to give us a call at (800) 926-8689. One of our reps will be happy to assist you.

Mar 1, 2022
Messy12day
1 out of 5 stars review

Bounty, why? UNDO the recent changes!

In our most recent deliveries of the product, we have noticed a significant difference in the product—these are not the paper towels we know and want; it is an inferior quality. I have been a loyal Bounty customer for years, due to the superior absorption of the product and liking the simple select a size features (no prints, please!) Cheap paper towels are in a waste of money. Viva is too thick for most uses. Bounty was the perfect option. Now it feels just like the other cheap, thin options.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Your loyalty certainly means the world to us, and we're sorry to hear that you feel this way. We do value feedback such as this, and we'll be passing your comments along to the rest of our team. We can assure you that our paper towels go through many quality checks to ensure that you can enjoy great absorbency and strength with them. We did update this product in February 2021, and this was to upgrade our paper towels to trap and lock messes even faster than before. We'd be happy to learn more about your experience. When you're able, please give us a call at (800) 926-8689.

Sep 16, 2022
NEK123
1 out of 5 stars review

Enough Already

Why can't you guys be totally transparent and list every roll type and amount of sheets they contain on your website? Regular roll, family roll, double roll, triple roll, double plus roll, giant roll, mega roll, and now something called a forever roll. Also, select-a-size and quick size. Did I leave one out? This is utterly ridiculous and deliberately confusing for the consumer. I shouldn't have to visit a store and stare at packaging for hours to figure out the best value for me. I have been a loyal customer and used your paper towels for at least 30 years. I am now done. I'll be switching to another brand that is more transparent to its consumers.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Please know, your happiness and satisfaction is very important to us; we're truly sorry for your frustration, as this isn't something we'd ever want for our consumers. We'll be sure to pass your message along to our Marketing Team; they'll review your message and take it into consideration for the future. It's our sincere hope you'll give us a call, any Monday through Friday, from 9 AM to 6 PM, EST. Dial 1 (800) 926-8689; we'd like to talk with you about your long-time loyalty and show you how much we appreciate your trust.

Jun 8, 2023
Chefblue
5 out of 5 stars review

BRIT & CO PRINTS

I have used Bounty paper towels for years. Preferably the single or double roll (maximum double) Larger rolls do not fit in my towel holder :( Select a Size is perfect for my needs. I absolutely love the prints in the BRIT & CO Selfmade line. I wish you would have more prints like these. I strongly dislike the prints in your regular line of prints. Please continue to produce pretty prints with vibrant colors. Thanks :)

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
Dec 31, 2021
Deab 17
1 out of 5 stars review

Paper towels have changed

Not the pattern or embossing - I'm talking about the quality and absorbency. Bounty used to be the best. Long time customer like so many others here- but will be looking for something else. These are no better than the store brands at a premium price. Disappointed!!

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Bounty Team

We can't begin to thank you enough for your long time loyalty! We have many quality checks to ensure you get your paper towels in the highest possible condition, so we're disappointed to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper that you've come to love, so when you have a minute, please reach out to us at (800) 777-8337

Jan 19, 2023
Rachel M
1 out of 5 stars review

No longer a Bounty loyalist.

I'll just start buying the store brands which are much cheaper, and NOW so much better quality than Bounty. I don't know what happened. I just opened the pack I bought of Bounty yesterday. It is awful, thin, cheaply made. I feel tricked and like I've been suckered. I paid more for Bounty quality, as I did many times before, but received a product which is inferior to what I could have purchased for so much less. This is unacceptable. We all expect better, and more from Bounty. Change your name.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

We never want to let a loyal Bounty fan like yourself down, and are sorry your latest sheets don't appear to have the quality you've known and loved. Our products go through many quality checks, and we try our very best to ensure that each arrives in good condition. Your satisfaction is very important to us, and we'd like to take a closer look at your product, to further help with this. Please give us a call at 1-800-926-8689 from 9AM — 6PM EST Monday – Friday.

Sep 25, 2022
Rudysha
2 out of 5 stars review

Disappointed

I am a loyal user of bounty paper towels. I use almost 2 rolls a day, for years so you can't fool me!!! They are thinner, have more “lint” and not the “quicker picker upper” they always were. I have to use twice the amount and am rethinking my paper towels. Friends and family have agreed with me so something needs to be revisited

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Thank you so much for the commitment and loyalty you hold to Bounty, Rudysha. We're sorry you're not getting the product both of us expect, as every mess in which you find yourself should cleanly, easily, and completely disappear. It may be helpful to know we're at our phones Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689, call soon, so we can turn this experience around.

Nov 18, 2022
Keri
1 out of 5 stars review

Feels like cheap generic paper towels now

Why did you change the select a size paper towels? They are terrible now! They feel like cheap dollar store paper towels. This is a huge mistake and you will be losing so many loyal customers if you don't change back to how they used to be. I feel like I got ripped off and I want my money back! Unfortunately I bought the 12 pack of triple rolls so I will be stuck with these crappy paper towels for a while.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

We upgraded our Bounty Paper Towels to "Trap and Lock" messes faster making us the even Quicker Picker Upper. With the change came a new embossing. Please know we never want to disappoint a Bounty fan and will let our development team know how you feel. Consumer feedback like yours is very important to us when we evaluate changes. Give us a call at (800) 926-8689, so we can help you further with this.

Feb 11, 2024
JoJo3
1 out of 5 stars review

Bounty paper towel quality had dramatically decreased

I have bought Bounty paper towels for at least the last 20 years. I found them far superior to other brands. But the last 2 packages I purchased are like paper napkins, thin, not very absorbent and fall apart easily. I will be trying other brands from now on to see if I can find a paper towel that is as good as Bounty used to be.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Customer Care

We appreciate your long-time loyalty and that you took the time to share your recent experience with us, Jo Jo. We apologize for this experience with our paper towel. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. We appreciate that you let us know this happened and we want to make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday.