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Customer ratings & reviews for
Bounty Paper Towels, White, 12 Rolls = 30 Regular Rolls
4.5 out of 5 stars
stars9,418 ratings8,868 reviews
  1. 5 stars77% (7,282)
  2. 4 stars9% (828)
  3. 3 stars4% (341)
  4. 2 stars3% (322)
  5. 1 star7% (645)
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Showing 151-160 of 8,868 reviews
Nov 3, 2022
TimF
2 out of 5 stars review

different paper towels...what happened?

Bought a 12 pack about 3 months ago and disappointed that this batch feel thin, scratchy and cheap. Believing it to be an anomaly, we since bought 2 more 12 packs....and they are the same cheap, thin and scratchy that was in the first pack we bought. I'm reading the other recent reviews of the same thing. P&G responses refer to each one as a singular instance. It's pretty obvious P&G changed something recently and that something is for the worse. I can't pay the "Bounty" premium for a non-Bounty product. Currently looking for other options.....we miss the old Bounty

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
Mar 10, 2023
Floridagirl
1 out of 5 stars review

Awful Mega Rolls

I have ordered the MEGA rolls and now they are coming with a terrible odor. I ended up throwing away all 3 of my Huge MEGA Bounty Rolls. You really need to look into what is causing that odor in your manufacturing. Sadly, I will not be ordering again.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Bounty Team

We have many quality checks to ensure you get the best from your Bounty, and that includes not having a scent. We'd like to get more information to help, as well as share this with our Quality Team, so when you have time please reach out to us at (800) 926-8689.

Dec 31, 2021
Deab 17
1 out of 5 stars review

Paper towels have changed

Not the pattern or embossing - I'm talking about the quality and absorbency. Bounty used to be the best. Long time customer like so many others here- but will be looking for something else. These are no better than the store brands at a premium price. Disappointed!!

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Bounty Team

We can't begin to thank you enough for your long time loyalty! We have many quality checks to ensure you get your paper towels in the highest possible condition, so we're disappointed to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper that you've come to love, so when you have a minute, please reach out to us at (800) 777-8337

Jan 19, 2023
Rachel M
1 out of 5 stars review

No longer a Bounty loyalist.

I'll just start buying the store brands which are much cheaper, and NOW so much better quality than Bounty. I don't know what happened. I just opened the pack I bought of Bounty yesterday. It is awful, thin, cheaply made. I feel tricked and like I've been suckered. I paid more for Bounty quality, as I did many times before, but received a product which is inferior to what I could have purchased for so much less. This is unacceptable. We all expect better, and more from Bounty. Change your name.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

We never want to let a loyal Bounty fan like yourself down, and are sorry your latest sheets don't appear to have the quality you've known and loved. Our products go through many quality checks, and we try our very best to ensure that each arrives in good condition. Your satisfaction is very important to us, and we'd like to take a closer look at your product, to further help with this. Please give us a call at 1-800-926-8689 from 9AM — 6PM EST Monday – Friday.

Jan 17, 2022
Ana 1
1 out of 5 stars review

They're now thinner

I'm not sure why but the bounty paper towels that I have known since I was a little girl are no longer the same quality. Just opened a pack and they are thinner and feel cheaper quality also the feel is not as soft. So upset and disappointed right now.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Ana, the last thing we want is to let a loyal fan like you down. We appreciate your many years of loyalty, so rest assured that we’re sharing how you feel about our Bounty Select-A-Size Sheets with our Quality Assurance Team. Please know that we have strict quality controls so our products are made to be durable and strong, but also designed to be biodegradable so not designed to have a long life. We’d love to hear more about your recent experience, so please feel free to give us a call at (800) 926-8689. One of our reps will be happy to assist you.

Feb 18, 2023
TomS
1 out of 5 stars review

Quality Gone

Been purchasing Bounty for over 20 years now at premium price and sadly this latest purchase will be my last. I usually never write reviews on products, however I feel you should know as a company. The quality is completely gone and the sheets feel like the cheap generic rolls you would purchase from a discount store. At the PREMIUM PRICE PAID you expect the sheets to at least pickup a small spill, instead now I have to use double the sheets which breaks upon wetting. I have pictures of comparison from my previous purchase to this purchase and the difference is night and day. I suggest you guys at quality control/improvement get it together before other loyal customers stop purchasing. Not sure who at corporate authorized this change; it will cost the company dearly.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

It's disappointing to know our towels aren't cleaning your messes as they should, Tom, and we appreciate you sharing your latest experience. We try our best to ensure each sheet you use is of the Bounty Quality you love and trust by performing many tests and quality checks during manufacturing - we're sorry this wasn't the case for you. Direct feedback from longtime users like you mean a lot and helps us identify and fix these errors when they happen, so we'd love an opportunity to make this right. Please call us at 1-800-926-8689, M-F, 9 am to 6 pm EST, so we can report this quality and review your purchase.

Feb 12, 2024
BeverlyLB
2 out of 5 stars review

Bounty paper towels have changed

The towels I have bought in the last few months are not near as easy to use as before. I feel something has changed for the worse. They wont tear straight down if you want a quarter of a sheet anymore. They won't tear all the way across at the perferation unless you use both hands and go slow. Also I've had a couple rolls that the 2 ply wasn't together. I am a huge paper towel user and am not happy!

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Customer Care

We're sorry to hear the last few packages you've received haven't been up to either of our standards, Beverly. We have many quality checks in place to make sure every product reaches you in perfect condition. Our sheets are designed to be torn at the perforation line, but we'll certainly share the change in what you've experienced in tearing sheets in half as well. In 2023, we upgraded our paper towels to improve their absorbency and clothlike look & texture to enable messes to be picked up more quickly & completely. We'd really like to roll into this further. Kindly give us a call at 1 (800) 926 8689 M-F 9AM-6PM EST.

Sep 25, 2022
Rudysha
2 out of 5 stars review

Disappointed

I am a loyal user of bounty paper towels. I use almost 2 rolls a day, for years so you can't fool me!!! They are thinner, have more “lint” and not the “quicker picker upper” they always were. I have to use twice the amount and am rethinking my paper towels. Friends and family have agreed with me so something needs to be revisited

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

Thank you so much for the commitment and loyalty you hold to Bounty, Rudysha. We're sorry you're not getting the product both of us expect, as every mess in which you find yourself should cleanly, easily, and completely disappear. It may be helpful to know we're at our phones Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689, call soon, so we can turn this experience around.

Jan 7, 2022
Cas1024
1 out of 5 stars review

Used to be great-no longer true

My recent experiences with the quality of Bounty paper towels have been anything but “the quicker picker upper”. The quality has obviously changed recently. They are thin and stiff. They are not as absorbent as they used to be. I can't even tear one off the roll without it ripping. Whatever was done to the quality needs to be undone. I pay a premium price for Bounty and expect a premium product.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from The Bounty Team

We have many quality checks in place to ensure our paper towels reach you in the best possible condition, so we're sorry to hear this. We do value feedback such as this, and we'll be passing your comments along to the rest of our team. We'd like to mention that we last updated these paper towels in February 2021, so now they trap and lock messes even faster. They also feature a new emboss. We'd be happy to learn more about your experience, so please give us a call at (800) 926-8689 when you have a chance.

Jun 5, 2022
Sully76
1 out of 5 stars review

Terrible. Much worse than the old bounty paper towels.

Lifelong customer. I never buy any paper towels other than Bounty. Was always happy to pay more money for a solid paper towel. However, this “new improvement” is terrible. They are thinner, do not tear evenly at the perforations, and do not hold up as well. Bounty claims they are new technology that trap and lock better but I tried this side by side with the same amount of water and the new paper towels are worse. Very disappointed. If they were actually better, Bounty would have marketed these as new and improved. Instead they tried to slip these in without us noticing. Very deceitful.

Review from bountytowels.com
Helpful?1RJ0K3ZKFQ203700045597
reply from Bounty Team

We can't thank you enough for your longtime loyalty, Sully. We want to assure you that we have many quality checks to ensure you always get the best, and we're disappointed to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper you can rely on, as well as get more information for our Quality Team, so when you have a chance, please reach out to us at (800) 926-8689.