Thank you for your review, and for your input regarding our rolls. We truly appreciate hearing from our loyal consumers, as your happiness is our goal. While we did bring in an updated weave, helping improve absorption, the changes you're talking about isn't what we expect. Our Quality Team reviews every roll, making sure you're getting the full value of your dollar, it's possible your pack was missed. We hope you'll call us at 1 (800) 926-8689, any Monday through Friday, from 9 AM to 6 PM, EST, so we can roll you the best help.

This is very valuable feedback, New Englander, and we appreciate you taking the time to leave us your review. We also want to thank you for your many years of loyalty to Bounty! Please be assured that each Bounty roll gets carefully examined during the manufacturing process to certify top quality and performance, so your experience isn't one we'd expect, and we're sorry you had it. Because your continued loyalty means the world to us, we'd love to hear from you and make this right! Feel free to call (800) 926-8689 at your earliest convenience.

Your loyalty mean the world to us and we're sorry to hear this after all these years. The latest upgrade to our towels was made to deliver an improved absorbency, and clothlike look and texture, to enable messes to be picked up more quickly and completely. We're sorry to hear the package you received was thin, rough, and not as absorbent. After extensive consumer testing to provide features we hoped you'd love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with Quality Assurance Team.

We're sorry for any disappointments with our new Select-A-Size Bounty Sheets. Our consumers mean a lot to us, and it saddens us to know your towels aren't measuring up to what you remember. While we have made updates to our Select-A-Size packages, the Bounty quality you love and trust is still the same, and we're glad you let us know you received some that felt thin and cheap. Our Product Quality Team would like to research this to see how we can fix this error and make this right. When you have a chance, call us at 1-800-926-8689, M-F, 9 am-6 pm EST, and we'll be happy to discuss this further.

We have many quality checks to ensure you get the best from your Bounty, and that includes not having a scent. We'd like to get more information to help, as well as share this with our Quality Team, so when you have time please reach out to us at (800) 926-8689.

Thank you so much for the commitment and loyalty you hold to Bounty, Rudysha. We're sorry you're not getting the product both of us expect, as every mess in which you find yourself should cleanly, easily, and completely disappear. It may be helpful to know we're at our phones Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689, call soon, so we can turn this experience around.

We upgraded our Bounty Paper Towels to "Trap and Lock" messes faster making us the even Quicker Picker Upper. With the change came a new embossing. Please know we never want to disappoint a Bounty fan and will let our development team know how you feel. Consumer feedback like yours is very important to us when we evaluate changes. Give us a call at (800) 926-8689, so we can help you further with this.

We're so sorry you didn't get the expected results and couldn't find the Bounty you wanted. Although we have many processes in place to ensure the quality of Bounty, we do understand that occasionally a roll not meeting our standards can sneak out. We are sorry if this is one of those times. You can be assured we are sharing your message with the rest of our Team. So we can help you further, please call us at (800) 926-8689 Monday through Friday, from 9 AM to 6 PM EST.

Your great loyalty to Bounty is very much appreciated, Lottie, and we're sorry to hear that you feel this way. We do value this feedback, and we'll be sharing your thoughts with our team. We can assure you that we have many quality checks in place to ensure that you can enjoy the best possible results with our paper towels. We did upgrade this product in February 2021, and this was to make them trap and lock messes faster. As well, a new emboss was introduced. We'd be happy to learn more about your experience. When you have a chance, please give us a call at (800) 926-8689.