We're sorry you're having this experience. Your refil should work just as awesome as your original bottle of Dawn Powerwash. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. You may need to prime the sprayer. Prior to the first use, the bottle may need 3-5 full trigger pulls to begin spraying. While squeezing the trigger, squeeze the body of the bottle. This should force out any trapped air so it will spray as intended. Please give us a call at (800) 725-3296, so we can help you further with this or answer any questions.

We're sorry to hear you don't like the new Dawn Platinum Powerwash scent. Your satisfaction truly means everything to us, and we always take consumer feedback into account when making changes to our products, so we'll be sure to pass your comments onto the rest of our team. We do offer a variety of Dawn Powerwash scents, so we'd like to help find one you enjoy. Please give us a call at (800) 725-3296.

Thanks for sharing this with us. Please know that our products go through strict quality checks to ensure they provide you with only the best dishwashing experience. For best results, try the following tips: * Upside-down use: The bottle is not designed to be used in an upside-down position. Ask the consumer to spray several times into the sink in an upright position. * Clogging: Run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. * Dip tube: If this happens when the bottle is almost empty, it could be that the dip tube doesn’t reach the solution or is facing in the wrong direction. The correct direction for the dip tube is in the same direction as the sprayer, and the bottom of it should be in the corner. To change the direction of the dip tube, disconnect the sprayer from the bottle and reconnect it. So we can help further, please give us a call at (800) 725-3296.