Your happiness should be 100% fulfilled, when you're using a Dawn Platinum bottle of Powerwash, we're so very sad to learn this wasn't your experience! It may help to know the foam of your spray becomes more effective when left on highly dirty surfaces for a couple moments, before you wipe the spray off. You should be smiling at the effectiveness of your Dawn Platinum Powerwash Dish Spray. We hope you'll give us a call at 1 (800) 725-3296, any Monday through Friday, from 9 AM to 6 PM, EST.

This certainly doesn't sound like the quality we'd expect, so we're glad you took the time to share your experience. We suggest running warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. If this doesn't help, then please give us a call at (800) 725-3296 so that we can help!

We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle. Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

We're very sorry to learn about this, jkfla, and thanks for leaving your review to let us know. Please be assured, we put our products through multiple quality tests to certify that they work perfectly for you. We'd like to learn a little more about this bottle and your experience using the trigger to share with our team, so when you have some free time, give us a call at (800) 725-3296.