TCHB, We're very sorry you had that experience. We haven't tested Dawn Powerwash to be used on granite. If you have a granite sink, you should be extremely cautious to prevent overspray from landing in the sink. Dawn Powerwash Dish Spray is intended for use on dishes that you typically wash by hand with traditional dish soap! This includes plates, bowl, serving dishes, glasses, utensils, cooking pots and pans, casserole dishes, and more. It is safe for use on enamel, ceramic, and stainless steel, and is not recommended for marble, untreated wood, or Formica. Also, like traditional dish soap, Dawn Powerwash Dish spray is not recommended for cast iron cookware. It has not been tested for use on alternative items like clothing. If you have any questions, or if we can help you further, please give us a call at (800) 725-3296.

This certainly doesn't sound like the quality we'd expect, so we're glad you took the time to share your experience. We suggest running warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. If this doesn't help, then please give us a call at (800) 725-3296 so that we can help!

We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle. Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

We're very sorry you're unhappy with the scent of Dawn Platinum Powerwash Dish Spray. When we design our products, we do extensive research and quality testing to deliver features that we think our consumers will love. We know scent preferences can vary from person to person, though, so we really appreciate your taking the time to provide this feedback! Feel free to give us a call at (800) 725-3296 if you'd like any assistance with a replacement.