We're sorry a loyal Dawn fan like you had this experience. Our Dawn Platinum Powerwash Dish Spray is designed to provide rapid cleaning on even the toughest greasy messes, so we'd expect you to enjoy an easy yet effective clean. For best results, make sure to only add water during rinsing. If water is added earlier, it'll dilute the cleaning power of the product. If you're washing heavily soiled dishes, we suggest letting the spray foam suds sit for 3-4 minutes before wiping and rinsing. While this product isn't meant to have an off-odor, it may smell differently than intended when mixed with certain foods. Your satisfaction means everything to us, and we'd like to gather some more details for our team. When you have a chance, please give us a call at (800) 725-3296.

While we're glad that you're enjoying the cleaning power of our Dawn Platinum Powerwash Dish Spray, we're sorry that you're having this experience with the scent. We hope that you're feeling better, and we'll be passing your comments along. Since safety is at the heart of all we do, we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. Our unique product perfumes are blended with the greatest care and utmost attention to safety, and there's no safety concerns with eating off dishes which have been washed with this product. We suggest using this product in a well-ventilated area, and to make sure to spray it away from your face. It may also help to hold your dishes at an arm’s length to increase the distance between the spray and your nose/mouth area. For a lighter scent experience, please give our Dawn Platinum Powerwash Dish Spray Free & Clear a try. We'd like to gather some more details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.

Klaw, we're sorry to hear that you're not a fan of this scent, and that it sticks around after doing the dishes. It could be possible that your dishes are porous, so please handwash these dishes, especially if they're plastic, cast iron, or very old. Scent preferences will always vary from person to person, but if you prefer dish soap that doesn't have an order, try using our Free & Clear Dish Soap as it is fragrance free yet provides the cleaning power of Dawn you love so much. We'd love to share your feedback with our team, and tell you more about this dish soap. We can be reached at (800) 725-3296.

We're truly sorry to hear you and your husband have been unable to get the refill caps off of your Dawn Platinum Powerwash Dish Spray refill bottles, and we can only imagine how frustrating this experience has been for the both of you. Our products go through many quality checks to make sure they reach you in the best possible condition, and since this certainly isn't something we'd expect, we'd like to learn more to share with our Quality Team and help with this. Please give us a call at (800) 725-3296.