We're sorry to hear that you didn't have the experience you expected, and assure you that we have many quality checks to ensure you always get the best. We hope it helps to know, extreme temperatures can make the consistency of a dishwashing liquid thin/watery, but it isn't permanent. Once back to room temperature, it should return to its normal consistency and is still safe and effective to wash your dishes with. We'd like to help you get the most from your Dawn, so when you have a minute, please get in touch with us at (800) 725-3296.

No matter the fragrance of your Dawn, as long as they're part of the same line, the viscosity should be the same Rowdy. Because your review is connected to a Dawn Professional Dish Detergent listing, we hope you'll give our P&G Professional customer service agents a call, as they're specially trained to help anyone who's purchased a P&G Professional product. They're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST. Their number is 1 (800) 332-7787; call at your convenience.

We're very sorry you had that experience. Please give our friends at P&G Professional at call at (800) 332-7787. They'll be happy to help you.

You may take the container back to Sam's Club for a replacement of the product. For additional assistance with this issue please call our P&G Professional Customer Contact Center at 1-800-332-7787.